How to Transform into a Next-Gen Service Provider

Consistent Client Experiences |

 Improved Margins |

 Reduced Costs

What does it take to provide best-in-class service experiences to your clients? Modern IT is becoming more complex, as tools and technologies change constantly. At the same time, clients are demanding more of everything – innovation, insights, efficiency & cost savings – from their service providers.

This webinar will show you how to provide consistent client experiences which will enable you to grow your recurring business and margins.

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May 02, 12pm PT

Join Live Webinar: May 02, 12pm PT

About Webinar

A leading North American Service Provider’s client base was growing rapidly, and so were the inherent issues of managing complex technology infrastructure. Their operations were not sufficiently optimized, leading to declining margins on professional and managed services, challenges with client retention due to inconsistent client experiences, and the inability to scale services into new technologies and larger client segments.

In this 30-minute webinar, we’ll review how a next-gen service delivery operations optimization, transformed the Service Provider’s business. Find out how you can ensure high quality of service delivery to clients, introduce new service offerings around emerging technologies, increase workforce efficiency for cost-effective delivery of service workloads, and grow revenues and profits at best-in-class levels.

In this webinar you will learn how to:

Increase Margins & Profitability

Service providers must plan for recurring revenue opportunities from ongoing activities such as networks, data center migration and management, infrastructure maintenance, and more.

Provide the Ultimate Client Experience

A robust governance model and framework can enable you to provide extensive monitoring, visibility, and be the ‘First-to-know’ of outages.

Optimize Inefficient Service Operations

Find out how to leverage automation, innovation on service offerings, and enable proactive service delivery to avoid fire-fighting.

Enable Workforce Optimization

Implementation of resource utilization measures by identifying processes and system issues and analyzing historical data.


Justin Crotty
Senior VP & GM – Channel Sales

A twenty-year technology channel veteran, Justin has held leadership roles in sales and business development in companies ranging from early-stage technology firms to Fortune 100 corporations. Justin joined NetEnrich from Cisco Systems where he was director of business development. He joined Cisco through the acquisition of MaintenanceNet where Justin served as vice president of worldwide sales. Justin also served as the vice president of services at Ingram Micro, Inc. He holds a B.A. in Economics from the University of Massachusetts and an MBA from Bentley College in Waltham, MA.

Learn how you can optimize service operations to deliver the ultimate client experience.

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