GO ON, PROMISE YOUR CLIENTS THE MOON.

You be their hero – we’ll be your wingman.

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Road to Transformation

EFFICIENCY – POWERED BY TECHNOLOGY.

Service factory teams and next-gen platforms to drive efficiency and best-in-class margins.

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IT’S ALWAYS YOUR RELATIONSHIP.

Your relationships, SLAs, and account growth. It’s our job to help you perform better.

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Why Transform?

  • SCALE INSTANTLY

  • OPTIMIZE DELIVERY

  • BOOST CSAT

  • RETAIN TALENT

  • EXPAND SERVICE CATALOG

ABILITY TO SCALE AND SUPPORT GROWTH

  • Control costs and drive ROI to support complex client infrastructures
  • Automate and centralize systems and processes
  • Establish processes for everything from alert management, event management, and L0-L3 escalation and/or resolution
  • Eliminate the need to have more people, tools, and budgets

BETTER MARGINS WITH STREAMLINED DELIVERY

  • Save on operational expenses by embracing automation, innovation and consistent operations
  • Improve margins significantly by implementing service assured processes
  • Enable next-gen monitoring capabilities designed specifically for service providers to manage current and upcoming technologies effectively
  • Eliminate inconsistencies, inefficiencies, defects, high cost of delivery, and missed SLAs

ULTIMATE CLIENT EXPERIENCES TO REDUCE ATTRITION

  • 24x7x365 support and monitoring to reduce MTTR & increase availability
  • Single-pane-of-glass visibility to provide high quality & consistent client experiences
  • Best-of-breed technologies, service level management, & a client-centric approach to improve retention
  • Customer excellence forum to effectively and proactively address issues

STOP WASTING HIGHLY-SKILLED STAFF

  • Sophisticated, automation-driven teams to take care of all your L1, L2, and L3 support processes
  • Utilize historical data to improve process-driven business outcomes
  • Free up your best resources to interact with customers, & work on strategic initiatives
  • Leverage true shared resources and shift your IT staff to revenue-generating activities

ROLLOUT NEW SERVICES CONSISTENTLY AND EFFECTIVELY

  • Diversify and provide services for Cloud, Networks, Security, and Applications
  • Enhance reselling opportunities to Hybrid cloud solutions
  • Offer well productized, competitive and high-value services to clients
  • Deliver industrialized services through pre-defined SKUs & SOSs

451 Research – Scale, the overlooked problem to MSP growth

73% of MSPs are increasing spending to address scaling capacity

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SERVICES

A single-source partner for everything, which means better efficiency, increased scalability and future-ready people, process and technology.

MANAGED SERVICES

Everything, at your service.

Whether it’s network services, unified communications management, security services or IT operations management, we provide services at scale, so you can build your business faster.

 

CLOUD SERVICES

Deliver your customers to cloud, effortlessly.

Our Microsoft Azure and AWS cloud managed services for monitoring, managing, operating, troubleshooting, remediation, and service restoration can be leveraged by service providers to offer scalable & efficient cloud offerings to their customers.

How did Carousel Industries transform their MSP business?

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Enabling Transformation – The ‘Master MSP’ Way

Have your service operations been optimized to ensure the highest quality? Have you considered how to do so, while achieving elite customer satisfaction and revenue growth? Do you have an efficient and effective way to introduce new service offerings around emerging technologies? Are your service operations configured to ensure the best use of resources and the most cost-effective delivery of service workloads? These are tough questions!
This is where we come in. Many of the largest and most successful service providers have turned to NetEnrich to help tackle their service operations challenges. As a Master MSP we enable you to deliver a broad array of technology management solutions, optimize service delivery operations for scale, improve service quality and client satisfaction. Our team of highly trained and certified experts in data center management, NOC, cloud, cybersecurity and unified communications can help boost your profitability and efficiency.

"They enable us to rationalize, consolidate, and integrate our customers' IT operations into a single pane of glass."

— Ron Dupler

CEO, GreenPages

"We had 30 years of history, legacy ways of doing things, methodologies, & tools that would've taken too long to fix. Think of Alexander the Great, with the Oracle of Delphi & he's got the Gordian Knot. He could've sat there for years trying to untangle it, instead he cut it with a sword. I had to do the same thing & NetEnrich was that sword.."

—Gregory Turner

CIO & SVP Managed Services, MTM Technologies

"We had connections at the CEO level, sales level, & service delivery team at NetEnrich. It was like a seamless integration. What we were told, what we were sold on, was what was delivered. That doesn't happen in this day & age as much as you’d think it should. That was an exceptional experience."

— Tim Hebert

Chief Managed Services Officer, Carousel Industries

On-Demand Solutions

01

Event Monitoring

Execute tasks including collecting, analyzing, prioritizing, signaling occurrences and incidents, sending notifications and escalations according to a pre-set 'escalation matrix'.

02

SOP Execution

Experienced teams to manage server environments, and execute Standard Operating Procedures (SOPs) and business processes for incidents occurring in the IT environment, such as server downtime or poor performance.

03

Patching

The patching team manages every instance and variable, including identifying patches and risks, vetting them, checking security, testing and validation before and after installation.

04

Release Management

We manage new releases of firmware, which include both minor and major releases. Minor releases are usually non-disruptive while major releases, often involve data migration.

05

OEM Management

We help resolve issues in the IT environment caused by the OEM (Original equipment manufacturer) software or hardware developed by companies such as Cisco, Microsoft, Lenovo, Dell, etc.

06

Circuit Management

Our circuit management services include troubleshooting and resolving LAN/WAN circuit issues like trunking, SIP, broadband, DSL, and frame relate in the customer’s environment or outside it, in coordination with the telco provider.

07

Reporting

Experts with advanced BI and analytics skillsets can create custom reports and dashboards that provide actionable insights related to monitoring and management, on various types of data in the IT environment.

08

Technology Experts

Our experts in IT Operations Management have advanced domain expertise in many technology areas such as servers, UC, network operations, security, storage, database and datacenter management, etc.

09

MACD's
We help automate the MACD (“Move,” “Add,” “Change” and “Delete”) tasks related to change management in any environment, including servers, networks, storage, UC, and apps, via scripts, or provide multi-functional resources who can manage these tasks.

RESOURCES

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SUPPORT

Our partner program is engineered to grow bottom-line revenue and top-line success.
It adapts to your business, so you can adapt for your clients.

Collaborate

Work with NetEnrich Partner Managers to leverage our expertise, which is the key to unlocking bigger opportunities, better close rates, and higher profits.

Control

Deliver a high volume of services without losing control. We co-manage our solutions with you, so you never lose control of your client's environment.

Consult

Sign up for extensive resources, training, and support to help you differentiate your business and increase profitability.

ABOUT NETENRICH

NetEnrich is a world-class Digital IT Operations, Transformation and Hybrid Infrastructure Management Services Provider. We are a leading Master Services Provider with a proven track record of delivering industrialized services through an IT partner channel.

We continue to make significant investments in technology IP around IT Operations Management Platforms and an AI-driven Service Productivity Management Platform. NetEnrich has helped some of the largest and most successful service providers in North America modernize their service delivery operations – and we can help you, too.

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