Managed service providers struggling to keep pace with their client’s digital transformation should renovate their own service operations to help their clients change.   

CHOOSE WISELY OR FALL BEHIND

Think of your managed services business like a rickety old ‘car’ struggling to move, hampered by inefficient internal operations, while your competition zooms ahead in a sleek, ‘new car’.

Market shifts and changing customer needs in a digital environment means that most MSPs that are unable to reduce operational costs, deliver consistent managed services and optimize their managed services business risk losing out to competitors that have already transformed. 

As a company considers the buying journey of their prospects and customers, they should be cognizant that there are natural checkpoints along the Roadmap to Revenue to ensure that all the gears in the machine are running as they should.

Take the High Road - Transform into a Next-gen Managed Services Provider. 

THE STARTING LINE:

Take care of your ‘car’ in the garage, and the ‘car’ will take care of you on the road.

IT channel companies are prioritizing managed services business growth to offset the fluctuating revenues & increasing commoditization of hardware and software technology services. Fasten your seatbelts and scroll down to learn how to optimize your managed services delivery operations and eliminate inefficiencies. Ready to turn on the ignition and zoom ahead?

Managed service providers (MSPs) are concerned about margin erosion due to high operating expenses, increasing client churn, and decreasing sales revenues.

50%

On your journey, you’ll find garages to work on your car and quick tips to fix burning issues such as client attrition, declining margins, and the inability to scale services.

What's under the hood? 

Your service delivery operations are what keeps your ‘car’ moving. Your current business needs to change, and legacy processes with it. Optimize your business to get rid of process inconsistencies, inefficiencies, defects, high cost of delivery, and missed SLAs, all of which increase operational expenses.

65%

of business leaders believe the lack of automation focus and predictability is increasing their operational costs.
65%
of business leaders believe the lack of automation focus and predictability is increasing costs.

Enable
Automation

Drive
Innovation

Ensure
Consistency

Don’t get bogged down by legacy, embrace the new. Reduce OPEX costs through data and event specific automation, innovation and consistent service operations. 

Don’t get bogged down by legacy, embrace the new. Reduce OPEX costs through data and event specific automation, innovation, and consistent service operations. 

PROTIP: Automation can optimize delivery operations and save up to 20% in run costs.

PROTIP: Automation can optimize delivery operations and save up to 20% in run costs.

Where the rubber meets the road.

This is where clients consume your services. It’s all about delivering the ultimate client experience. With customer expectations rising, you can’t afford to slip up or make mistakes. Focus on interactions during the client lifecycle & find opportunities to serve them better. Are you providing the right experiences? If not, customer churn is imminent.

Customer churn among MSPs is currently very high—on average, every month an MSP gains five customers but loses four.

Successful MSPs communicate clearly, set the right expectations, and enable valuable business outcomes. Enabling single-pane-of-glass visibility across heterogeneous infrastructures and service-level management are the keys to your success.

PROTIP: High-value and quality service delivery reduces client attrition by 15%

Customer churn among MSPs is currently very high—on average, every month an MSP gains five customers but loses four.

Customer churn among MSPs is currently very high—on average, every month an MSP gains five customers but loses four.

Customer churn among MSPs is currently very high—on average, every month an MSP gains five customers but loses four.

Enhance
Visibility

Extensive
Technologies

Comprehensive
SLM

Successful MSPs communicate clearly, set the right expectations, and enable valuable business outcomes. Enabling single-pane-of-glass visibility across heterogeneous infrastructures and service-level management are the keys to your success.

PROTIP: High-value and quality service delivery reduces client attrition by 15%

Successful MSPs communicate clearly, set the right expectations, and enable valuable business outcomes. Enabling single-pane-of-glass visibility across heterogeneous infrastructures and service-level management are the keys to your success.

PROTIP: High-value and quality service delivery reduces client attrition by 15%

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